If you have lost your download link email or did not create an account with us during your purchase, you are still able to retrieve your order! 

  1. Firstly, be sure to create a  PremadeGFX.com  account so we are able to link your files to your account.  Create an account.
  2. We require the following information in order to track your download:
  • Email address used for the purchase

AND any one of the following:

  • PremadeGFX order number 
  • Exact date of purchase

Submit your information through our contact form and a member of our support team will assist you with your order.